Over the last few years, we’ve provided a tonne of clear, actionable advice for restaurateurs.
However, if you’re new to our blog or have only just signed up to the mailing list (see the bottom of this page if you haven’t!), you may have missed out on our most popular posts.
Today, we’d like to point you in […]
New research suggests that intrusive background noise is forcing 43% of diners to opt for takeaway meals over restaurants.
The online survey quizzed 1,200 members of the general public and found that – perhaps unsurprisingly – the ideal level of background noise in a restaurant for the vast majority (70%) of people is conversational ‘buzz’.
So, if […]
Remember that blog page you created for your restaurant website six months ago?
It started off with the best of intentions, but has since lay dormant and bereft of anything even remotely useful for your audience or business.
Well, it’s time to turn that digital graveyard into something far more interesting; something that will build an audience, […]
The restaurant industry is constantly evolving, but keeping up with it as an independent operator is incredibly challenging.
The new wave of restaurant tech and constantly changing guest habits (both in-house and online) means restaurants have to continually pivot their operation and come up with ever more inventive ways to stay ahead of the competition.
If you’re […]
In May 2018, the General Data Protection Regulation (GDPR) will come into effect and change the way businesses are expected to process and store personal data.
Expect to hear ‘GDPR’ a fair bit in the media leading up to that date. And, just like the introduction of the Data Protection Act (which the GDPR replaces) in […]
Waiting staff have a lot on their plates – literally.
Far from simply taking and delivering orders, they’re the face of the business; they need to be prompt, friendly, reliable and overtly dedicated to the job.
A poor dining experience can either be their doing or something they can turn around.
Sometimes, it’s a thankless job; often, it’s […]
Great POS systems are the beating heart of every restaurant operation.
As far as diners are concerned, it’s just the terminal that’s used at the end of a meal to take their money, but to the restaurant owner, management, waiting staff and kitchen team, POS is an invaluable tool.
If you’re either in the market for a […]
There are hidden profit killers in every business.
Some of them are easily spotted and just as easy to deal with (the company-owned van that spends half its life being fixed), while others are somewhat trickier (the long-serving employee who has retained his job through convenience rather than talent).
But deal with them you must, because it’s […]
According to research, 85% of organisations have suffered from phishing attacks.
And, no, we’re not referring to some form of bizarre, unprovoked attack from a fishing rod-wielding maniac – this is cybercrime of the most irritating and damaging kind.
As a restaurant with lots of staff – all with different levels of technical proficiency – it’s vital […]
It crashed again last night, didn’t it?
You were halfway through recalling a large table account that was ready to be settled when… whoops; blank screen, familiar Windows 95 logo and a boot up process that seems to take an ice age.
Thank goodness you had an understanding diner this time.
Old POS systems lie at the heart […]