About Mark Ellis

Mark is responsible for the promotion of Welcome Systems' wide array of hospitality products and services. A self-confessed geek, Mark spends his personal time indulging in a number of passions that include photography, music-making, cycling and football. But not at the same time, obviously.

The ultimate guide to restaurant wedding reception prep

By |August 9th, 2018|

Offering your restaurant as a venue for wedding receptions is a clever – albeit not immediately obvious – way to increase bookings.

If you want to make this work effectively, you’ll need to take the process of preparing your premises for each wedding very carefully.

Here are some great tips to help you avoid common wedding complications […]

How to reduce wait times in your restaurant with the best tech

By |August 2nd, 2018|

There’s not much that’ll damage the reputation of a restaurant more comprehensively than leaving diners twiddling their thumbs while waiting for a table.

Thankfully, the adoption of modern technologies can alleviate this issue, so here are some of the solutions that you might consider embracing to overcome unsightly queues during peak periods.
Choose a great restaurant table […]

The elements from which brilliant front of house staff are made

By |July 27th, 2018|

No matter how cutting edge or on-trend a restaurant’s menu and decor, it won’t make a jot of difference to booking numbers unless diners enjoy an excellent overall experience when they visit.

This is where front of house staff and their ability to create brilliant guest experiences comes into the equation, but it’s certainly true that […]

6 US hospitality tactics UK restaurants should borrow

By |July 20th, 2018|

One might argue that Brits sometimes have a hard time being hospitable; controversial foreign leaders that visit can expect protest on the streets and an alleged subtle ribbing from our monarch rather than a polite handshake.

Fair? We’ll let you be the judge of that.

Meanwhile, across the pond in the US, their customer service is seen […]

Not out yet: how Brexit is already impacting the restaurant industry

By |July 12th, 2018|

Ministerial resignations, cabinet reshuffles and uncertain negotiations are casting a dark shadow over Brexit at the moment.

In amongst all the in-fighting and instability, it’s easy to overlook the fact that the UK’s impending exit from the EU has already begun to influence the country’s economy.

For the restaurant industry, these reverberations are being felt fairly acutely, […]

Robots and restaurants: why there’s a lot to get excited about

By |July 6th, 2018|

Automation is here, and even restaurants won’t be overlooked as robots rise up and revolutionise almost every commercial venture.

The concept of robotic systems replacing humans in hospitality roles might sound daunting and dystopian, or simply outlandish and impossible to achieve. But this isn’t some science fiction pipe dream; a plan has already been put into […]

5 ways to create an unforgettable dining experience in a UK restaurant

By |June 29th, 2018|

You’ll want to make the experience of eating at your restaurant as memorable as possible for your guests.

This isn’t just about getting people to come back again in the future, either; it’s about building word-of-mouth momentum behind your business and winning more bookings.

Here are just a few ways to get guests talking when they dine […]

Last minute World Cup marketing ideas for restaurants

By |June 20th, 2018|

The World Cup’s underway and the England players already seem intent on putting the entire country through an emotional rollercoaster (as they do at every major tournament).

For independent restaurants, the arrival of the World Cup might feel like it could reduce bookings as people choose to stay at home to watch the match, or head […]

7 UK restaurant industry stats for 2018 that will inspire confidence

By |June 15th, 2018|

Consumer uncertainty and political instability may reign in 2018, but these restaurant industry stats gathered from the year so far will prove that it’s not all doom and gloom at the moment!
1. The industry is worth over £20 billion to the economy
However rocky the market may seem today, the fact that British restaurants contributed £20 […]

A guide to profit-boosting restaurant discounts

By |June 7th, 2018|

Everyone loves a bargain, so if you want to get more people through the door at your restaurant, a tempting discount remains one of the quickest ways to boost bookings.

The problem comes when you overstretch yourself and find that discounts are hurting your bottom line. And it’s a fine line to tread, if you’ll pardon […]