About Mark Ellis

Mark is responsible for the promotion of Welcome Systems' wide array of hospitality products and services. A self-confessed geek, Mark spends his personal time indulging in a number of passions that include photography, music-making, cycling and football. But not at the same time, obviously.

What happens when you don’t have a table booking system for your restaurant?

By |August 30th, 2018|

An online table booking system is something every modern restaurant should have.

If you haven’t made the leap to online booking as a restaurateur, you’re probably unaware of the benefits you’re missing out on and the human errors to which you could put an end.

Here’s a few common mishaps that are likely to occur if your […]

5 restaurant HR scenarios and how to deal with them

By |August 24th, 2018|

Handling HR in a restaurant can be tricky, as you’ll need to grapple with a whole host of unusual situations in order to keep staff happy.

Here’s a few potential scenarios you might encounter, along with some tips on how to tackle them effectively.
HR scenario 1: A waiter is regularly rude to customers, resulting in several […]

Why restaurant booking systems are perfect for hotels

By |August 17th, 2018|

Hotels that want to earn more bookings for their restaurants have a number of options – but they might be missing out on the most obvious.

One of the best solutions is to embrace a modern restaurant booking system which provides a great online reservation tool for guests and makes managing the entire operation much easier […]

The ultimate guide to restaurant wedding reception prep

By |August 9th, 2018|

Offering your restaurant as a venue for wedding receptions is a clever – albeit not immediately obvious – way to increase bookings.

If you want to make this work effectively, you’ll need to take the process of preparing your premises for each wedding very carefully.

Here are some great tips to help you avoid common wedding complications […]

How to reduce wait times in your restaurant with the best tech

By |August 2nd, 2018|

There’s not much that’ll damage the reputation of a restaurant more comprehensively than leaving diners twiddling their thumbs while waiting for a table.

Thankfully, the adoption of modern technologies can alleviate this issue, so here are some of the solutions that you might consider embracing to overcome unsightly queues during peak periods.
Choose a great restaurant table […]

The elements from which brilliant front of house staff are made

By |July 27th, 2018|

No matter how cutting edge or on-trend a restaurant’s menu and decor, it won’t make a jot of difference to booking numbers unless diners enjoy an excellent overall experience when they visit.

This is where front of house staff and their ability to create brilliant guest experiences comes into the equation, but it’s certainly true that […]

6 US hospitality tactics UK restaurants should borrow

By |July 20th, 2018|

One might argue that Brits sometimes have a hard time being hospitable; controversial foreign leaders that visit can expect protest on the streets and an alleged subtle ribbing from our monarch rather than a polite handshake.

Fair? We’ll let you be the judge of that.

Meanwhile, across the pond in the US, their customer service is seen […]

Not out yet: how Brexit is already impacting the restaurant industry

By |July 12th, 2018|

Ministerial resignations, cabinet reshuffles and uncertain negotiations are casting a dark shadow over Brexit at the moment.

In amongst all the in-fighting and instability, it’s easy to overlook the fact that the UK’s impending exit from the EU has already begun to influence the country’s economy.

For the restaurant industry, these reverberations are being felt fairly acutely, […]

Robots and restaurants: why there’s a lot to get excited about

By |July 6th, 2018|

Automation is here, and even restaurants won’t be overlooked as robots rise up and revolutionise almost every commercial venture.

The concept of robotic systems replacing humans in hospitality roles might sound daunting and dystopian, or simply outlandish and impossible to achieve. But this isn’t some science fiction pipe dream; a plan has already been put into […]

5 ways to create an unforgettable dining experience in a UK restaurant

By |June 29th, 2018|

You’ll want to make the experience of eating at your restaurant as memorable as possible for your guests.

This isn’t just about getting people to come back again in the future, either; it’s about building word-of-mouth momentum behind your business and winning more bookings.

Here are just a few ways to get guests talking when they dine […]