Can your restaurant guests book online? Have you given them the option to check table availability, place a reservation and specify their allergies all from the comfort of an armchair, iPhone in hand?
If not, you’re missing out on business. A lot of business. Sorry to be the bearer of bad news.
As you’ve reached this blog […]
If reports are to be believed, UK restaurants waste an estimated 600,000 tonnes of food every year. For a chap named Jamie Crummie, that colossal number presented something of an opportunity.
The plucky 25-year-old entrepreneur was smart enough to realise that he could turn our insatiable appetite (if you’ll excuse the most unusual of puns) for […]
When it comes to staff turnover, the ’revolving door’ culture continues to impact hospitality businesses significantly with experts predicting that, by 2022, 870,000 hotel and restaurant staff will be needed to replace existing employees.
Restaurateurs in particular will be nodding their head at this juncture, because staff turnover in their sector has been a primary concern […]
It’s frustrating, isn’t it? Every week you send out a beautifully-crafted email newsletter to your subscriber list, but you know, deep down, that the list itself hasn’t grown at all over the last few months. In fact, the same thirty diners are the only people within it and the open rate has never breached 5%.
Email […]
Instagram has recently launched a feature called ‘Stories’, and we think it could be of significant benefit to restaurants. But before we explain why, we’ve noticed that some of you are scratching your heads.
Doesn’t this sound familiar?
Actually, it does. Snapchat could legitimately claim to be the source of inspiration for Instagram’s fancy new offering, because […]
Head to the Netherlands or Germany and, unless there’s a sign on the door featuring a dog within a red circle, you can take your four-legged friend into pretty much any restaurant for a bite to eat.
In the UK, that sounds rather preposterous, for we are only used to seeing dogs in pub gardens and […]
If you’re looking for some respite from Pokemon Go news – sorry, we’ve decided to cover it in this post. However, before you head for the red ‘X’ at the top of your screen, we’ve done this for a very good reason; we think Pokemon Go could be a fantastic marketing tool for restaurateurs.
The overnight […]
When diners visit your restaurant, what memories do they take away with them? The food? Most certainly. The service? Definitely. The decor, perhaps? Absolutely. But what about any interactions with the manager? Were they introduced to one of your most senior members of staff?
The manager of a restaurant is tasked with overseeing every constituent element […]
Let’s be honest – not all customers are perfect. Far from it. In fact, we’d wager you’ve had several diners enter your restaurant you’d rather never see, ever again.
Having to deal with tricky customer requests or behaviour isn’t particularly enjoyable and it can be especially difficult for inexperienced front of house staff. Ultimately, when such […]
There was once a time when restauranteurs had just two choices for their point of sale (POS) system. The most functional and capable would come at significant cost in the form of bulky touchscreen till hardware, while the budget option amounted to what was essentially an old-fashioned cash register with an LCD screen.
In short, if […]